At Shib Shib Shop, we are dedicated to bringing the beauty of traditional craftsmanship to your doorstep, wherever you are in the world. Every dress we create is a unique work of art, handcrafted with precision and care to ensure it fits you perfectly.
Because our pieces are made to order, our shipping process reflects the time and attention required to deliver a high-quality garment. Below, you will find detailed information regarding our production timelines, domestic and international shipping rates, and our commitment to ensuring your order arrives safely.
Production & Processing Time
Every dress is handcrafted to your specific requirements. Please note our timelines:
- Order Processing: Once an order is placed, it takes 1–2 working days to process.
- Production Timeline: Standard production takes 10–30 working days.
- Ready-to-Wear Items: If a dress is already made, please allow 3–7 working days for final processing or minor adjustments before shipment.
- Custom & Made-to-Order: For custom-sized or made-to-order dresses, the production timeline is 3–30 working days (depending on the complexity of the design).
- Measurement Confirmation: For custom orders, the production timeline begins only after you have confirmed your final measurements.
- Express Production: If you need your dress sooner, we offer Express Production. Please see the “Express Shipping” section below for details.
Shipping Rates & Delivery Estimates
We offer both local and international shipping. All high-value items require a signature upon delivery to ensure they reach you safely.
1. International Shipping
- Standard Shipping: $50 USD (Flat Rate).
- Delivery Time: 7–10 working days on average via DHL or EMS.
- Express Production & Shipping: $90 USD total. This covers both expedited crafting and faster handling.
2. Local Shipping (Ethiopia)
- Addis Ababa: Free delivery.
- Outside Addis Ababa: 2,000 ETB (Flat Rate).
Customs, Duties & Taxes
For international orders, please be aware that your destination country may apply customs duties or local taxes.
- Customer Responsibility: Any additional tax or duty related to the destination country must be paid by the customer.
- Invoicing: These charges are not handled by Shib Shib Shop and are usually collected by the carrier (DHL/EMS) at the time of delivery.
Delivery Issues & Refunds
We strive for perfection, but if something goes wrong during transit:
- Lost Packages: If a package is lost by the carrier, we offer a full refund or the option to remake your dress at no additional cost.
- Address Accuracy: Please ensure your shipping address is correct at checkout. If a package is lost due to an incorrect address provided by the customer, we will work with you individually to find a resolution with the shipping company or remake the item with additional cost to the customer.